1. Introduction
Welcome to the website of Rosetta LifeCare LTD (“we”, “our”, “us”). These Terms & Conditions govern your access to and use of our website [впиши домейна], including any content, functionality, and services offered.
By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree, you must not use our site.
2. Company Information
Rosetta LifeCare LTD
Company Registration Number: 202866046
Registered Office: 8B Byalo Pole Str., Sofia, Bulgaria
Email: office@rosettalifecare.eu
Phone: +359 894 440 363
3. Use of the Website
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use of this website by any third party.
You must not:
Use the website in any way that breaches applicable laws or regulations.
Attempt to gain unauthorised access to any part of the site or servers.
Transmit any malicious code, viruses, or harmful content.
4. Products and Services
We strive to ensure that all information on our website, including product descriptions, prices, and availability, is accurate. However, errors may occur, and we reserve the right to correct any inaccuracies without prior notice.
We also reserve the right to:
Modify or discontinue any product/service without prior notice.
Limit the quantity of any product or refuse service to any customer.
5. Pricing and Payment
All prices are listed in euro and are inclusive of applicable taxes (as stated on the website).
We accept payments via secure payment methods provided on the website.
You agree to provide current, complete, and accurate purchase and account information for all transactions.
6. Shipping and Delivery
Delivery times provided are estimates and may vary due to circumstances beyond our control.
We are not liable for delays caused by third-party carriers or events such as strikes, customs delays, or natural disasters.
7. Returns and Refunds
We want you to be completely satisfied with your purchase from Rosetta LifeCare LTD. If, for any reason, you are not fully happy with a product, you may be eligible for a return or refund under the following conditions:
7.1 Eligibility for Returns
Products must be returned within 14 days of the delivery date.
Items must be unused, unopened, and in their original packaging with all seals intact.
For health, hygiene, and safety reasons, we cannot accept returns of opened or partially used products, including dietary supplements and wellness items.
Proof of purchase (order confirmation or receipt) must be provided.
7.2 Non-Returnable Items
The following items are non-returnable unless defective or damaged upon receipt:
Opened or partially used dietary supplements.
Products purchased during clearance sales marked as “non-returnable”.
Gift cards or promotional vouchers.
7.3 Damaged or Defective Products
If you receive a damaged or defective product:
Contact our customer service within 48 hours of delivery at office@rosettalifecare.eu with your order number and photos of the damage/defect.
We will offer either a replacement product or a full refund, including shipping costs, after reviewing the claim.
7.4 Return Process
Contact our support team atoffice@rosettalifecare.eu to request a Return Authorization.
Pack the product securely in its original packaging.
Include proof of purchase and any relevant documentation.
Ship the product to our return address: 8B Byalo Pole Str., Sofia, Bulgaria.
Please note: Return shipping costs (except for damaged or defective items) are the responsibility of the customer.
7.5 Refunds
Refunds will be processed within 7–10 business days of receiving and inspecting the returned item.
Refunds will be issued via the original payment method only.
We reserve the right to reject a return and deny a refund if the product does not meet the above conditions.
7.6 Exchanges
We currently do not offer direct exchanges. If you wish to replace a product, please return the original order (if eligible) and place a new order separately.
We reserve the right to refuse a refund if the returned item does not meet the conditions outlined in our policy.
8. Intellectual Property
All content on this website, including text, graphics, logos, images, videos, and software, is the property of Rosetta LifeCare LTD or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, or create derivative works from our content without prior written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Rosetta LifeCare LTD shall not be liable for any direct, indirect, incidental, or consequential damages arising from:
Your use or inability to use the website.
Any errors or omissions in the content.
Any third-party links or content accessed via our site.
10. Indemnification
You agree to indemnify and hold harmless Rosetta LifeCare LTD from any claims, damages, liabilities, or expenses resulting from your use of the website or violation of these Terms & Conditions.
11. Third-Party Links
Our website may contain links to third-party websites for your convenience. We do not control these sites and are not responsible for their content or privacy practices.
12. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of Bulgaria, and any disputes shall be subject to the exclusive jurisdiction of the courts of Bulgaria.
13. Changes to These Terms
We may update these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on this page.
14. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Rosetta LifeCare LTD
Email: office@rosettalifecare.eu
Address: 8B Byalo Pole Str., Sofia, Bulgaria
Phone: +359 894 440 363
We reserve the right to update these terms at any time. Continued use of the website constitutes your acceptance of any changes.
For questions or concerns, reach out to: office@rosettalifecare.eu