Rosetta Lifecare is committed to protecting your privacy. We only collect personal information necessary to communicate with you, provide services, and improve your experience on our website.
Last updated: 14.08.2025
1. Introduction
Rosetta LifeCare LTD (“we”, “our”, “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website [впиши домейна] or interact with our services.
We comply with the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and any other applicable privacy laws.
By using our website or providing your personal data, you agree to the terms described in this policy.
2. Data Controller
The Data Controller for the purposes of GDPR is:
Rosetta LifeCare LTD
Company Registration Number: 202866046
Registered Office: 8B Byalo Pole Str., Sofia, Bulgaria
Email: office@rosettalifecare.eu
Phone: +359 894 440 363
3. Information We Collect
We may collect the following types of personal data:
- Identity Information – full name, date of birth, gender.
- Contact Information – email address, phone number, billing/shipping address.
- Payment Information – credit/debit card details, bank account details (processed securely by our payment partners).
- Technical Information – IP address, browser type, operating system, device type.
- Usage Data – pages visited, time spent on our website, navigation paths.
- Marketing Preferences – subscription to newsletters, opt-in/opt-out records.
4. How We Collect Your Data
We collect personal data in the following ways:
- Directly from you – when you register on our website, make a purchase, subscribe to our newsletter, or contact us.
- Automatically – via cookies and tracking technologies when you browse our site.
- From third parties – payment processors, analytics providers, advertising networks.
5. Purpose and Legal Basis for Processing
We process your data for the following purposes:
- Order Fulfilment – to process and deliver your purchases. (Legal basis: Contract performance)
- Customer Support – to respond to your inquiries and provide assistance. (Legal basis: Legitimate interest)
- Marketing Communications – to send you offers, updates, and promotions (only with your consent). (Legal basis: Consent)
- Analytics and Improvements – to monitor website performance and enhance user experience. (Legal basis: Legitimate interest)
- Legal Compliance – to comply with applicable laws and regulations. (Legal basis: Legal obligation)
6. Data Retention
We store your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations.
- Account data: kept until account deletion.
- Order records: retained for 7 years for tax and accounting purposes.
- Marketing data: retained until you withdraw consent.
7. Sharing Your Data
We never sell your personal data.
We may share your information with:
- Service Providers – payment gateways, delivery companies, IT support.
- Legal Authorities – if required by law or legal proceedings.
- Business Transfers – in case of mergers, acquisitions, or sale of assets.
8. International Data Transfers
If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or data protection adequacy decisions.
9. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience, analyse site traffic, and deliver targeted advertisements.
You can manage or disable cookies via your browser settings.
For more details, see our Cookie Policy.
10. Your Data Protection Rights
Under GDPR, you have the following rights:
- Right to Access – request a copy of your personal data.
- Right to Rectification – request correction of inaccurate or incomplete data.
- Right to Erasure – request deletion of your data (“right to be forgotten”).
- Right to Restrict Processing – limit how we use your data.
- Right to Data Portability – receive your data in a machine-readable format.
- Right to Object – object to processing for direct marketing or other purposes.
- Right to Withdraw Consent – withdraw your consent at any time.
To exercise these rights, contact us at: office@rosettalifecare.eu.
11. Security of Your Data
We implement technical and organisational measures to protect your personal information, including:
- SSL encryption for data transmission.
- Restricted access to personal data.
- Secure storage on encrypted servers.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal data.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
14. Contact Us
If you have any questions or complaints regarding this Privacy Policy, please contact us:
Rosetta LifeCare LTD
Email: office@rosettalifecare.eu
Address: 8B Byalo Pole Str., Sofia, Bulgaria
Phone: +359 894 440 363
We do not sell, trade, or rent your personal data. You can contact us at any time to request, update, or delete your information.
For questions or concerns, reach out to: office@rosettalifecare.eu